As a seasoned intellectual property paralegal with over 20 years’ experience, Susan Santaniello has used many docketing systems. She found that many were overly complicated or required a full-time docketer to manage. Then she discovered Alt Legal.
Susan Santaniello
IP Paralegal
As a seasoned intellectual property paralegal with over 20 years’ experience, Susan Santaniello has used many docketing systems. She found that many were overly complicated or required a full-time docketer to manage.
“The systems wouldn’t work for me; they were too complicated and expensive. They also didn’t suit my needs well because I couldn’t tailor the systems to my individual clients’ needs. For example, if one client wants reminders three months in advance but another wants them 45 days in advance, the systems couldn’t accommodate both.”
Then she discovered Alt Legal.
“What I love about Alt Legal is that I don’t have to do anything. Once I do my initial setup and add the filings, I get updates for my filings. I love that I don’t have to constantly be monitoring the TSDR every day. The software automatically generates my docket for me and uploads everything I need. It’s like magic; the coolest thing I’ve ever seen!”
Alt Legal’s software automatically detects Susan’s clients’ filings and adds them to her docket, tracks status changes, and sends reminder emails when deadlines are approaching.
“It makes communicating with my clients so clear and simple. I don’t have to do constant emailing, phoning, or texting. They get official-looking emails informing them that a statutory deadline is coming up, and they immediately get back to me.”
Susan loves the automation, and she especially appreciates the service that comes with it.
“I have had only positive interactions with Alt Legal’s team. A lot of docketing software companies are very in-your-face when they’re selling you the software, but then once you’re actually using it, it’s very hard to get support. But with Alt Legal, I’ve never had that problem. I’ve always had somebody immediately respond to me, answer my questions, and help me problem-solve or troubleshoot what’s going on. When I’ve been freaked out, I’ve used the chat, and the team has put me at ease.
When IP professionals ask Susan for her docketing recommendations, she says that she used to recommend a legacy software provider, but now she recommends Alt Legal.
“It can really streamline your process. It makes your life simpler, and you don’t have to have sleepless nights worrying about deadlines. It’s like your docketing partner.”
